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Mobile Workers
PUBLISHED: Mar 23, 2012
They Were Here a Minute Ago...

Do you have employees that work in the field, but need a temporary presence in the office for a short time here and there? Visiting health workers, real estate agents, field inspectors, construction managers, and claims adjusters all fit into this category. When they are in the field they can communicate using wireless options for their phone or laptop/tablet. When they are in the office, they need a workstation to complete reports and communicate with co-workers, suppliers, and clients. It is also a time to catch up on e-mail and voice mail.

Today many organizations provide an area with shared workstations that are equipped with a phone and computer connection for these workers. With VoIP phones and Unified Communications (UC) these workers can be more efficient. When in the office they can log into any phone and it becomes their personal desk phone complete with their message waiting, their caller ID, their personal directory, and their company extension. When they are ready to leave, they log out by pressing one button. With UC when they are logged out any calls to their company number will automatically ring on their cell phone including the calling person's caller ID. If the caller leaves a message it will be found in the user's company voice mail. This means that they never need to give out their cell number and they only need to check one voice mail for messages. Additionally, these voice messages can be sent to their e-mail as a .wav file attachment. All of these services are able to be customized and help improve the efficiency of the mobile worker.

Tags: Industry News, mobile worker, VoIP phones, UC, Unified Communications, voicemail, caller ID

About Us

HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

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Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

View More About Our Projects »

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HPA Consulting Group

349 West Commercial Street
Suite 2285
East Rochester, NY 14445

Phone: 585-461-2560


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