Why Choose HPA?

  • HPA Consulting Group can save you money.
  • HPA can improve your business operation through process change and technology implementation.
  • Today’s telecommunications services and bills can be confusing and the service offerings are always changing.
  • HPA does not sell any vendor’s products, so we are completely independent.

HPA can save you money

Often organizations don’t have the time to manage complex telecom bills. HPA Consulting Group has extensive experience with all types of telecommunications providers and is familiar with the service offerings that are available. We can suggest a solution that will be most cost effective for your needs. Whether you are in the market for a new telecommunications system on a limited budget, or simply want a review of your existing bills to try to trim your costs, we have the background to assist you.

HPA can improve your business operation through process change and technology implementation

No matter what your communications issue is, voice, data, video, cellular or wireless, HPA can analyze the situation and recommend actionable solutions for our clients. HPA always starts with our client’s and their customers needs. HPA can then plan, design and implement a cost effective solution that provides measurable benefits. And many times this does not involve significant investments.

Today’s telecommunications services and bills can be confusing and the service offerings are always changing

HPA Consulting Group has the expertise to guide you through all your telecom decisions. With all the different types of services out there – IP Telephony, wireless, Cloud computing, broadband, call centers, just to name a few, organizations need help sorting out what choices are best. HPA provides custom solutions. The first step we take with every client is to listen. Telecommunications solutions are not one-size-fits-all. We will listen to how your organization is run, how you use telecom and only after a thorough analysis is done, will we make recommendations.

Given the large number of telecommunications competitors out there, many companies don’t have the resources to keep track of the different plans that each provider offers. HPA does that work for you by keeping track of current offerings so that you know that you are getting the plan that best fits your needs. Let HPA sort through the many different types of telecommunications solutions available.

HPA is not dependent on any one vendor’s products, so we are completely independent and provide unbiased advice

HPA has over the years recommend the products and services from many different vendors.  We pride ourselves in finding the best solution for each of our clients.  Since we are not dependent on any one vendor, we can be completely unbiased and independent in the advice we give to our clients.  

About Us

HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

View More About Our Work »

Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

View More About Our Projects »

Contact Us

HPA Consulting Group

349 West Commercial Street
Suite 2285
East Rochester, NY 14445

Phone: 585-461-2560

Web: www.hpagroup.com

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HPA conducts free Webinars from time to time about various Telecom Technology and Expense Management Issues. Check back from time to time or sign up for our Newsletter to be informed about future Webinars.

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