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Keep the Gremlins, Ghosts and Goblins out of your Phone System
PUBLISHED: Oct 25, 2013

Most estimates put the cost of Telephone Fraud at over $20 billion per year and growing.  And with the changes in telephone technology, hackers are becoming more sophisticated.  With the advent of VoIP technologies, business users can log into their phone system remotely to make and receive telephone calls.  The hackers are taking advantage of this.  On top of all of this, the Telecom Carriers are being much more selective in when they will provide credits for fraud.

The largest segment of fraud is coming from hackers that are able to get into a business’ telephone system and then initiate international (011) type calls.  And where it used to be that these hackers were then just getting free international calls, that is not the case today.  In most cases, the hackers have a relationship with the carrier that is terminating the calls at the other end.  The way the telephone system works, this means that the hacker gets a percentage of the cost of that call. 

So, how can businesses prevent this from happening to them?  The first step is to make it difficult for a hacker to get in to your system.  But, at least equally important, is minimizing the damage if a hacker does get access to your phone system.  The easiest thing to do is to restrict or completely block international (011) calls.  This can usually be done within your phone system or even better with your telecom carrier.

If you are concerned about telephone fraud and have questions about how to protect your business, please give us a call.

Tags: HPA Group News, Telephone Fraud is Costly

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HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

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Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

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HPA Consulting Group

349 West Commercial Street
Suite 2285
East Rochester, NY 14445

Phone: 585-461-2560


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