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Cloud Based Phone System vs. Traditional Business Telephone Solutions
PUBLISHED: May 29, 2014

When most business journals are talking about cloud solutions they are usuallly referring to moving some or all of an organization’s Information Technology applications and databases off of their premise and into a hosted environment.  In this hosted environment users access the data systems in the cloud via the internet.  But did you know that this is becoming a trend for telephone systems also?  Actually, it is in some regards going back to the 1970’s when all telephone equipment was hosted by the telephone company.


Traditional business telephone solutions retain their popularity because they’re both familiar and reliable. Recent technological advances have produced new ways of communicating that aid businesses needing 21st century speed and sensibilities. Voice over IP premise and cloud based phone system technology allows businesses to connect to their customers in ways they could not have done as efficiently several years ago.


Purchasing VoIP telephone systems can certainly be a very cost effective solution of businesses of all sizes.  But fast-growing companies and companies that are widely dispersed geographically are finding that cloud based telephone systems can be more cost effective for them. With greater flexibility to grow and less infrastructure on-site, telephony from the cloud is becoming more common and more affordable.


In most cases the basic features and functionality will not change if you implement a premise based telephone system versus a cloud based system.  However, how fast your company is growing, the number of times you need to make changes to your system, your geographic span and your capital dollars versus operating dollars will drive your direction.


So while your options are increasing, the decision on the direction for a new telephone system is getting more complicated.  If you need help with these options, please contact HPA.

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About Us

HPA Consulting Group

HPA Consulting Group, Inc. (HPA) is a privately owned consulting firm headquartered in Rochester, NY providing specialized consulting services in Voice and Data Communications. HPA was founded in 1994 by Bill Hughes and Tom Phelps. Together, the HPA Team has over 200 years of experience in many facets of voice and data communications.

HPA facilitates businesses in determining the best communications solution for their company. This involves voice and data networks, call centers and broadband applications. In addition, HPA manages the telecom expenses for businesses to get them the most cost effective telecom solutions possible. HPA also helps telecommunications providers and manufacturers with their marketing, sales and business planning.

Since HPA's formation in 1994, over 400 clients have contracted to HPA for services. HPA has planned, designed and implemented a variety of voice and data solutions that have enabled businesses to enhance their operations in a cost-effective manner. HPA has also audited telecommunications invoices and recommended changes to client’s telecommunications services that have resulted in millions of dollars in savings for HPA’s clients.

Finally, HPA has performed work in a variety of areas for Local Exchange, Wireless, CATV, Long Distance Companies, Manufacturers and Software Providers.

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Some HPA Projects Include:

  • Designed and implemented a complete new voice, data and security network for a regional bank and their branches. Results included improved customer service in their call center, improved communication between locations and redundancy at all locations including the branches.
  • Designed and implemented a new VoIP telecommunications network including new equipment and services for a Rochester based not-for-profit with over 15 locations.
  • Redesigned a not-for-profit organization’s telecommunications system in five cities by implementing new services and pricing and auditing telephone bills. The savings paid for all new telephone equipment in less than two years.
  • Manage the communications network for a regional hospital in central New York. HPA has lowered the costs for the hospital and at the same time implemented a more up-to-date network with more functionality and redundancy.
  • Designed and implemented a Call Center for a Benefit Company in Rochester. Project resulted in drastic improvements in customer service.
  • Planned and designed a new voice and data network for a Law Firm with six locations in New York State.

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HPA Consulting Group

349 West Commercial Street
Suite 2285
East Rochester, NY 14445

Phone: 585-461-2560


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